Palace Customer Support Solutions
Any corporation whose success is dependent upon customer satisfaction, can utilize a targeted Palace to cut costs, explain complicated product information and communicate in real time to many users simultaneously.
|
| "# 1 Success Factor for the Future: Interactive, real-time support." | Helpdesk Institute
The Future of
Software Support, 1997 |
| Palace Solution - The Palace offers cost-saving customer support solutions, and allows companies to communicate key information to customers simultaneously with live interaction capabilities, guaranteeing a quality service experience.
- The Palace combines 24-hour access to website information (FAQ's, diagrams, instructions) with live support personnel to answer specific questions quickly and easily.
- PalacePresents provides the opportunity to broadcast special events and demonstrations, enabling users to learn from experts as well as from each other. Product features and concepts can be graphically illustrated by the presenter's ability to push slide shows, web links, video clips, and streaming audio to the audience.
- The Palace provides an excellent opportunity to strengthen the relationship between organization and customer and offers a vehicle for impromptu focus group research.
- A real-time multi user graphically enhanced communications vehicle which provides valuable information directly to a customers desktop anytime, anywhere.
|
